Rachel helped us improve and organize our meet-and-greet scheduling process, making it much easier to track leads and move prospective clients through our onboarding process. She took the initiative to identify gaps, organize information, and create a more streamlined workflow so fewer opportunities slipped through the cracks. She's proactive, quick to learn new systems, and always looking for ways to make operations more efficient. Having her support has helped us stay organized while providing a better experience for potential clients.